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KW (41-45)
DeutschlandAus Deutschland
Verreist als Paar • Mai 2023 • 3-5 Tage • Strand
Esperides Family Resort
2,0 / 6

Allgemein

1. Zimmer gleicht einer Abstellkammer. 2. Badqualität wie vor 30 Jahren 3. Licht mangelhaft 4. Zimmerservice glatte 6- 5. Balkon, blättert die Farbe sehr stark ab 6. Sehr lauter Krach auf dem Flur durch Reinigungspersonal 7. Meiner Meinung nach 3 Sterne Hotel 8. Kopfkissen wie Zementsäcke, Knochen hart. 9. Spülung sehr laut und läuft lange nach 10. Außenanlage top Danke trotzdem


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Infos zur Reise
Verreist als:Paar
Dauer:3-5 Tage im Mai 2023
Reisegrund:Strand
Infos zum Bewerter
Vorname:KW
Alter:41-45
Bewertungen:1
Kommentar des Hoteliers

Dear KW, Thank you for sharing your feedback about your recent stay with us. We appreciate your input and are pleased to hear that you found the room service to be smooth and enjoyed the outdoor area. We apologize for any shortcomings you experienced, and we assure you that your comments will be taken into consideration as we continuously work towards improving our guests' experiences. We strive to provide comfortable and well-maintained accommodations, and we regret if we fell short of your expectations in certain areas. Your comments regarding the room conditions, bathroom quality, balcony, noise, and amenities will be addressed by our team to ensure any necessary improvements are made. We understand the importance of a good night's sleep, and we apologize if the pillows were not to your liking. Additionally, we will look into the flushing issue to rectify any loud or prolonged noises. Your satisfaction is important to us, and we appreciate your understanding. Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future to provide you with an improved experience. Kind Regards, Chris Zamagia Public Relations & Communications Director Esperia Group