Esperides Beach Resort

Dear Bettina, Thank you for taking the time to share your feedback about your recent stay at our hotel. We value your input as it helps us improve our services and address any concerns you may have. Firstly, we want to sincerely apologize for any inconvenience you experienced during your stay. We take guest feedback seriously, and we are committed to ensuring that our guests have a comfortable and pleasant experience. However, we would like to kindly that we don't understand what you mean by "hidden costs in case of emergency." We take pride in being transparent about any additional charges, and we always aim to assist our guests in the best possible way during emergencies. If you are referring to the cost of a doctor's visit, it is important to note that the doctor is not an employee of the hotel, and any charges associated with their services are typically borne by the guest. This is a standard practice, and options such as visiting the general hospital of Rhodes are always explained to our guests by the reception. If there were any other concerns or specific issues you encountered during your stay that you would like to share, please feel free to do so. We are committed to addressing and resolving any issues to improve our guests' experience. We sincerely hope you will reconsider your recommendation rate in light of this clarification, especially when it doesn’t apply to our services. It is our aim to provide the best possible service and attention to our guests, especially during emergencies, and we would appreciate the opportunity to welcome you again in the future. Best Regards, Chris Zamagia Public Relations & Communications Director Esperia Group