Esperides Beach Resort

Dear Guest, Thank you for sharing your feedback. We are sorry to hear that certain aspects of your stay did not meet your expectations. Regarding the policy of not allowing food to be taken outside of the restaurant, we would like to clarify that as an ISO-certified hotel, we strictly adhere to the latest HACCP directives, which do not permit food to be removed from the restaurant to ensure proper preservation and prevent spoilage. We understand this may have been an inconvenience, but the policy is in place for the well-being of all our guests. Our sunbeds, both by the pool and on the beach, are designed to meet the needs of all our guests. However, certain spots are more popular and tend to be occupied earlier. To ensure fair access for everyone, we have a no-reservation policy, which is communicated through signage by the pool. We will work to better communicate this policy moving forward. We are disappointed to hear that you did not experience the friendliness and efficiency our staff is known for, as we typically receive very positive feedback in this regard. We will ensure our high standards are consistently upheld across all areas. Once again, thank you for your review, and we appreciate your feedback as it helps us improve. Best regards, Chris Zamagia Public Relations & Communications Director Esperia Group