Esperides Beach Resort

Dear Yulia, Thank you for taking the time to share your feedback following your recent stay at our hotel. We value your input, and we apologize for any inconveniences you may have experienced during your stay. We're pleased to hear that you found our location convenient and that you enjoyed our food offerings. Creating a great experience for families and offering a variety of dining options are priorities for us. However, we're truly sorry to hear that you found the rooms to be shabby and in need of renovation. We take such feedback seriously, and we are continuously working on maintaining and upgrading our facilities to ensure our guests have a comfortable and enjoyable stay. We appreciate your patience and understanding in this matter. Regarding the service, we regret that you found it to be at a level below your expectations. We will review your comments with our team to identify areas where we can improve and provide a better experience for our guests. Your feedback is essential to us, and we are committed to making the necessary improvements. We hope you would consider giving us another opportunity to host you and provide you with an improved stay in the future. Best Regards, Chris Zamagia Public Relations & Communications Director Esperia Group