Esperos Mare Resort & Spa

Dear Mr. Michael First, allow us to apologize for not living up to your expectations during your stay with us. We very much wish to deliver on all fronts the lofty standards that are defined by luxury by way of putting forth refined facilities, utilizing the highest quality products, all administered by highly qualified personnel with extensive experience in luxury travel. Thousands of Guests who have honored us with their graceful presence, witness in their reviews on different forums that we have met and exceed their highly expectations as well as on our guest´s virtual surveys which also monitors the rhythm of our operation and our guest´s satisfaction. In Esperos Mare, we try to incorporate a boutique feeling on a micro–scale, within our differing ambiances and dining venues. We operate, first and foremost, with our guest´s highest satisfaction in mind, and we have an open door policy for any concerns that our valuable guests may present along the way. Thank you for bringing your concerns and observations to our attention. We feel that all feedback and perceptions serve to keep our house properly balanced and on a healthy path to perfection. On behalf of our manager and his dedicated staff members, we wish you all the best in your future travels. Cordially, Dona Giourga Guest Services & Marketing Ass. Mgr. Esperia Group