Esperos Palace Resort & Spa

Dear SeniorC, Thank you for taking the time to share your feedback as a repeat guest of Hotel Esperos Palace. We greatly appreciate your loyalty and your candid comments about your recent experience with us. First and foremost, we'd like to express our gratitude for your continued preference for our hotel over the years. We understand the importance of honoring the favorites of our valued and loyal guests like yourself. We would like to address your concerns about the changes you've noticed in the hotel. While we have been updating and improving our standards to ensure a modern and comfortable environment, we fully understand that these changes may have affected some of your cherished aspects of the hotel. Your feedback regarding the removal of the beach bar, fruit stand, several snacks, and the café is duly noted. We want to assure you that we take the feedback from our loyal guests seriously, and we are committed to maintaining a balance between modernization and preserving the elements that our guests hold dear. We apologize for the disturbance caused by music noise around the pool area. Ensuring a peaceful and relaxing environment is important to us, and we will address this concern to minimize any inconvenience to our guests. Once again, we thank you for your continued loyalty, and we hope you will continue to honor us with your preference. Your feedback is invaluable as we strive to enhance the overall guest experience. Best Regards, Chris Zamagia Public Relations & Communications Director Esperia Group