Esperos Palace Resort & Spa

Dear Lars, Thank you for taking the time to share your feedback about your stay at Esperos Palace Resort. We truly value your comments as they help us identify areas for enhancement. Top cleanliness and the safety of our guests is always our prime concern, ensured by thoroughly applying the latest and most updated Hygiene Protocols and ISO requirements. This commitment secures the highest level of health, safety, and cleanliness for our valuable guests. Please rest assured that all rooms are thoroughly cleaned and then checked by our housekeeper on a daily basis. Your friendly feedback will be taken into account to see what may have gone wrong in your case. Regarding the food, we meticulously monitor food temperature in compliance with our rigorous hygiene standards, as we are an ISO certified hotel, we follow the strictest HACCP directives. While individual preferences for food temperature may vary, please be assured that our practices maintain the nutritional integrity of our culinary selections. We are pleased to hear that you appreciated the friendliness and service of our reception, pool restaurant, and cleaning staff. We will certainly convey your compliments to them. We regret that your room did not meet your expectations. Our hotel continuously undertakes renovation projects, and we are sorry that you encountered issues with your room. Your comments regarding the room condition and cleanliness will be reviewed with our management team to prevent such issues in the future. We hope to have the opportunity to welcome you back for an improved experience in the future. Best Regards, Chris Zamagia Public Relations & Communications Director Esperia Group