Esperos Village Blue & Spa - Adults only

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay at Esperos Village Blue & Spa. We also regret any inconvenience caused by the location of your room and the use of our shuttle service. Our resort is built amphitheatrically to offer stunning panoramic views, and we provide complimentary transportation throughout the property to assist guests. We are also sorry to hear that certain aspects of your experience did not fully meet your expectations. As an ISO-certified hotel, we follow the most up-to-date and rigorous cleaning protocols. All rooms are thoroughly cleaned daily and inspected by our housekeeping supervisor. We sincerely apologize if the cleanliness in your room fell short, and we will investigate this matter further to ensure our high standards are consistently upheld. Taking this opportunity we would like to kindly assure you that had we known of your concerns at the time we would have addressed any issue immediately in order to ensure your comfort and satisfaction. In reference to the Blue Flag awarded beach of Ammades we would like to mention that the charge of the sunbeds is communicated with our guests through our official website and our associates so that our guests may make informed decisions while booking. While we are pleased to see that your overall experience was rated positively (5 out of 6), we are truly disappointed to hear that you would not recommend our hotel. Thank you once again for your stay with us, and we hope to have the opportunity to welcome you back under better circumstances. Warm regards, Chris Zamagia Public Relations & Communications Director Esperia Group