Esperos Village Blue & Spa - Adults only

Dear Peter, We would like to sincerely thank you for sharing your personal feedback and for your continued loyalty as a guest since 2003. While we’re delighted that certain staff members like Olga and Noula were able to provide the warm and attentive service you’ve come to expect, we regret that certain aspects of your recent stay did not fully meet your expectations. We’d also like to kindly address some points in your review. The standard check-in time at our hotel is indeed 15:00, as communicated to all our partners and guests prior to arrival. Rooms are only released earlier when they’ve been thoroughly cleaned, sanitized, and carefully inspected by our housekeeping management team. Had your room been ready before this time, we would have gladly informed you. Regarding your experience in the main restaurant, we’re sorry to hear about any initial confusion with the waiting time but are pleased that despite any possible misunderstanding you were able to enjoy your dinner without a lengthy wait. We also apologize if the complimentary prosecco was not available at times during peak hours, and we would like to kindly mention that our team is always happy to provide it upon request. Additionally, we wish you had brought your concerns to our attention during your stay, as we would have done our utmost to address any misunderstandings and assist you in any way possible. We truly appreciate your feedback, as it helps us further enhance the experience for all our guests. We look forward to the opportunity to welcome you back for a more delightful stay in the future, where we can provide you with the high-quality service we are known for. Best regards, Michael Giannikos Guest Services Department Esperia Group