Esperos Village Blue & Spa - Adults only

Dear Mrs. Katharina, Thank you kindly for bringing your comments and insights on your Esperos Village Blue & Spa vacation to our attention. First, we would like to apologize for not having some elements of our service up to par during your stay. In reading your valid observations, we feel the extra focus that Esperos Village Blue & Spa bases its reputation on were not represented very well this time. We will say, however, that since your stay we have implemented changes and adaptations in some areas of our management to not only provide our guests an impeccable service but, to also incorporate the tact and elegance that has always defined our hotel. And we would truly appreciate that at some point in the future you do return to Esperos Village Blue & Spa and see and feel for yourself that we indeed have done a lot of changes. On behalf of the staff and management of Esperos Village Blue & Spa, we apologize to you for the substandard service that you received; it is our goal to leave a positive impression with each guest that we have proudly serve in all aspects of the guest experience. Thank you again for sharing your valuable comments. We always remain at your faithful service. Kindest Regards, Dona Giourga Guest Services & Marketing Ass. Mgr. Esperia Group