Euro Village Achilleas Hotel

Dear valued guest, thank you for your comments. We are really sorry to hear that you didn’t have such a good time, during your stay in our Hotel. Unfortunately there is not much that we can do for the beach, when it’s windy and there are waves. There is always, daily, a person that is keeping it clean from garbage but when there is north wind it gets a lot of seaweed, which we can collect only when the wind stops. Thank you for your nice comments about the effort of our Reception staff. We would like to let you know that beside our Reception Manager, there are also two more members of our Reception staff that can speak German, one from the morning/evening shift and one from the night shift. Regarding the food, we are really surprised to hear that sometimes was not warm enough. The Maitre of our Restaurant and his assistant, are measuring the temperature of several dishes in every meal of the day (breakfast, lunch, dinner) in both our Restaurants, Main and Themed and all the results are recorded. All the drinks that are offered in our A.I. program, are locally produced and all the international brands are on charge, as it’s clearly stated in all the sites and brochures of the T.O.’s that we are collaborating with. Regarding the problems with your room, we are sorry that we didn’t get the chance to help you. If you had informed us, we could have offered you a room upgrade, in order to make your stay, more pleasant. The only reason that our chambermaids are touching or moving the suitcases or other belongings of our guests, it’s because they have to clean every spot in the room. Once again we are sorry that your stay in our Hotel was not that enjoyable but please be sure that we will keep in mind all the points that you have risen, in our continuous effort to improve our services.