Super Hotel, Jedoch mit dem Veranstalter all tours Probleme gehabt. Zimmer mit Meerblick gebucht und bezahlt aber keins bekommen. Problem reklamiert bei alltours aber keinerlei Unterstützung vor ort erhalten. Man hat uns einfach in Stich gelassen. So stellt man sich keinen Kundenservice vor wenn man Unterstützung benötigt.
Dear Valued Guests, Thank you for your feedback and for your kind words about the hotel. We would like to clarify that the tour operator, All Tours, is an external company and not part of the hotel or our services. We are sorry that you did not contact our Guest Relations team during your stay. Our team is always available on site and would have been more than happy to assist you in resolving the issue or exploring possible alternatives to improve your experience. We always encourage our guests to reach out to us directly while they are in-house so we can address any concerns promptly. We hope to have the opportunity to welcome you again and ensure you have a seamless and enjoyable stay from start to finish. With best regars, Guest Relations
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