Grand Mercure Bangkok Atrium

Dear Mrs. Wenske, Thank you choosing to stay at Avani Atrium Bangkok, and taking the time to share your experience with us. We truly regret to learn that your recent stay with us was not entirely meet your expectations due to unclear communication regarding breakfast inclusion upon check-in and in the restaurant. Please accept our sincere apologies for the inconvenience caused. Kindly be informed that your breakfast include in the next mornings. However, your departure time was before our breakfast open. Therefore, the change of inclusion day should have been confirmed by the receptionist at check-in, and then we have to communicate with the restaurant team for confirmation before guest access in the restaurant. We appreciate your constructive feedback for our improvement. The restaurant team indeed never intend to immediately stop your breakfast, but they were trying to relocate your seat to the more privacy table besides window, and would like to communicate about the change of inclusion day with you there. Our Restaurant Manager has been informed and will ensure the body language and verbal communication would be more efficient. Our receptionist as well should have offer you breakfast boxes for optional on departure date. Please accept our sincere apologies again for the unpleasant encounters. Please stay safe. The team and I hope for the opportunity to welcome your return in order to restore your trust and create the better experience next time. Sincerely Yours, Kannika Kaewma Operational Excellence Manager