Grand Millennium Al Wahda Abu Dhabi

Dear Victoria, Thank you for sharing your detailed feedback regarding your recent stay with us. We are pleased to know that you enjoyed the spacious room, comfortable bed, and the convenient location directly connected to Al Wahda Mall, as well as the beautiful views from both your room and our rooftop pool. That said, we are truly sorry to learn that several aspects of your stay did not meet your expectations. Please accept our sincere apologies for the service shortcomings you encountered in the restaurant, the lack of attention to cleanliness in the bathroom, and the maintenance concerns with the air conditioning and rooftop facilities. These are not the standards we strive to uphold, and your comments have been shared with our management team for immediate review and corrective action. Your observations regarding staff communication, consistency of menu offerings, and the overall upkeep of certain facilities are invaluable to us as we work on continuous improvements. We deeply regret that these factors impacted your impression of our hotel, and we assure you that steps are being taken to address them. We truly appreciate your honest feedback, and we hope you might consider giving us another opportunity in the future to restore your confidence in our services. Warm regards, Grand Millennium Al Wahda Hotel Management