Hard Rock Hotel Tenerife

Dear Roger, Thank you for taking the time to review our hotel. We are glad to read you enjoyed your stay with us and liked the pools. We are sorry to read we did not live up to your expectations, however, your comment comes as a surprise to us as we usually receive positive feedback of the excellent service our team delivers. For us it is of utmost importance the satisfaction of all our guests and our team is at their disposal for anything they may need during their stay as well as exceeding their expectations, however, we do apologize if this was not your perception. We will keep working hard daily and hope to have the pleasure of welcoming you back soon! kind regards, Regina G Customer Care HRHT