Helea Lifestyle Beach Resort

Dear Eva, Thank you for taking the time to share your feedback. I regret to hear that your experience did not meet your expectations. While I welcome constructive feedback and take it seriously, I was quite surprised by your rating. I feel that a 2 out of 6 does not fairly reflect the overall standard and quality of the services and facilities I strive to provide, especially considering the many positive aspects other guests have highlighted. Regarding your concerns: I regret that the buffet did not meet your preferences and that you experienced longer wait times. During peak dining hours, our team does its best to manage the flow and maintain a pleasant dining experience for everyone. As for the pools, it’s true they are not heated, which is stated in our hotel description. However, I understand how this could affect your comfort depending on the weather. Concerning your comment about the rooms being noisy and damp, I’d like to clarify that this is not typical of our accommodations. While occasional disturbances may occur depending on room location or external factors, it is not a widespread issue, and we are always happy to assist guests in addressing such concerns during their stay. I’m pleased to hear that you found the staff friendly, and I hope there were still some enjoyable moments during your time with us. I sincerely hope to have the chance to welcome you back and provide an experience that better reflects the high standards I strive to maintain. Kind regards, Angela Simonovic Guest Service Manager