Helea Lifestyle Beach Resort

Dear Carolin, Thank you for taking the time to share your feedback. We greatly value all comments, as they help us continuously enhance our services. We would like to clarify that the use of paper cups is specific to our beach bar, where convenience and hygiene are prioritized. In our main restaurant ,main bar cocktails and other beverages are always served in standard glassware. Additionally, guests are welcome to order more than one drink at a time, and we are unsure who may have provided a different impression. We understand that each guest’s experience is unique. While we acknowledge your perspective, the vast majority of our guests over 90% express a high level of satisfaction with their stay. We are committed to providing a high-quality experience and continuously strive to improve, but we respectfully note that a rating as low as two stars does not accurately reflect the overall standard of our resort. While we may not be perfect, we are confident that a two-star rating is not representative of the experience we provide. We appreciate your input and hope to have the opportunity to welcome you back, providing a stay that fully reflects the high standards we uphold at Helea Lifestyle Beach Resort. Kind regards, Angela Simonovic Guest Service Manager