Hersonissos Village Hotel & Bungalows

Dear Guests, Thank you for your time and feedback. We feel sorry to read that your stay with us did not meet your expectations. Allow us though to say that in case of drinks that we provide in all inclusive package during the evening at the bar, we inform our Guests relatively, in our company's site and also here as well, in Bar's catalogue. According to this you certainly don't have to pay for the wine here. We are also surprised by the comments made about our staff's behavior as we usually receive several flattering comments concerning this. We believe that we have responded to your request for changing the room directly the same day towards your satisfaction although Hotel was almost fully booked. We wish you had also shared the rest of your concerns with us, while you were here, so we would have the chance to explain or react accordingly. However, as a guest you have always the right to choose the best option for your holidays according to your personal taste which we fully respect. We wish you the best and we hope that you will enjoy more your next holidays.