Lieber nicht in diesen grossen Klotz
- ZimmergrößeEher gut
- SchlafqualitätEher schlecht
- SauberkeitSehr schlecht
Das Zimmer wurde nicht gereinigt, das Bett wurde nicht mal gerade gezogen, Badezimmer Haare im Bad, Waschbecken nicht gereinigt usw.
- EssensauswahlSchlecht
- GeschmackEher schlecht
Immer die selben Gerichte, nicht warm, schlechte Qualität
Personal war überfordert, zu viel Arbei für die Zimmermädchen. Um 18h00 war das Zimmer noch nicht "gemacht"
- Lage für SehenswürdigkeitenGut
ÖPNV-Erreichbar
- Ja
Ubahn ganz nah, und ganz modern
| Infos zur Reise | |
|---|---|
| Verreist als: | Freunde |
| Infos zum Bewerter | |
|---|---|
| Vorname: | Marie-Paule |
| Alter: | 66-70 |
| Bewertungen: | 21 |
Dear Marie-Paule, Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your recent stay did not meet your expectations, and we sincerely apologize for the inconveniences you experienced. It is disappointing to learn that your room was not properly cleaned and that the housekeeping service was delayed. Cleanliness and comfort are top priorities for us, and we regret that we fell short in this instance. Please rest assured that we are addressing this with our housekeeping team to prevent similar situations in the future. We also appreciate your comments regarding the food quality and variety, as well as your observations about our service team. We understand how important it is to feel well taken care of, and we apologize if our staff appeared overwhelmed during your visit. We are actively working to improve staffing levels and operational flow to better support both our team and our guests. Thank you once again for your honest feedback — it is essential in helping us improve. We hope to have the opportunity to welcome you again and provide a much better experience. Warm regards, Andrea Píchalová Hotel Director
