Aus DeutschlandUnfreundlich und nicht hilfsbereit.Viele Missverständnisse….
- ZimmergrößeSchlecht
- SchlafqualitätSehr schlecht
- SauberkeitEher schlecht
Das Bett war viel zu weich und die Kissen waren keine Kissen!
- EssensauswahlSehr schlecht
- GeschmackSchlecht
Ambiente beim Essen
- Schuhe & lange Hose
Unfreundlich und viele Missverständnisse
- DeutschkenntnisseGut
Bester Service
- Nirgends
Unfreundlich und nicht hilfsbereit
- GemeinschaftsförderungEher gut
- Öko-ErlebnisEher schlecht
Das Wasser war 12 nicht da und man hat nur 2 Flaschen jeweils 1,5l bekommen.
Beliebte Aktivitäten
- Kultur & Erlebnis
Beliebte Kultur- & Erlebnisaktivitäten
- Museen
- Sonstiges
| Infos zur Reise | |
|---|---|
| Verreist als: | Freunde |
| Infos zum Bewerter | |
|---|---|
| Vorname: | Gladia |
| Alter: | 19-25 |
| Bewertungen: | 1 |
Dear Gladia, Thank you for sharing your impressions with us. We are truly sorry to hear that your experience at Hotel Duo did not meet your expectations and that you found both the room comfort and service quality unsatisfactory. Please accept our sincere apologies for the discomfort and the communication issues you encountered throughout your stay. Your comments about the bed and pillows have been noted, and we understand how important a good night’s sleep is. We are currently reviewing guest feedback to evaluate possible improvements to our room amenities. We are especially sorry to learn that you felt the service across various departments was unfriendly and unhelpful. This is far from the level of hospitality we aim to provide, and your feedback will be shared with our entire team to ensure retraining and more attentive guest interactions moving forward. Despite this disappointing experience, we hope you might consider giving us another opportunity in the future. We are committed to doing better. Kind regards, Andrea Píchalová Hotel Director
