Hotel Palacio Ca Sa Galesa

Dear Frau Birte, We thank you for your time in giving us your review, and take it for granted that it will be taken into consideration and we also wish to express our sincere apologies for not having been able to live up to your full expectations. Each room is different and with them own personality. In his previous stay you stayed in a room that charms him whose category is the same he received, but as we recognized you on arrival, nothing has to do with style and distribution, given that each room, even in them category, is different. Said that, we regret very many have not had room to change because at your arrival we no longer had empty rooms. Also, being your stay of only 2 nights, the next night there was no possibility of change in the absence of availability. Being aware that the room received was not the same style and knowing and informing them of the impossibility of the change we wanted to complement their expectations by offering you other complementary services and thereby complement your experience in our hotel in a cheerful and pleasant way. We always recommend by making reservation to contact the hotel if you want a specific room to be able to block it upon arrival or to reserve it directly. In the same way, we greatly regret the lack of quality in the laundry service and did not adequately inform you that the air in your room has two controls, the one in the living room and the one in the bedroom. In any case, far from not wanting to acknowledge your frustration and ours for not being able to please you, with our attentions we wanted to complement with what could please you and create joyful and complementary experiences during your stay, without thereby not pretending to offend you but recognizing our impossibility to satisfy your illusions. Once again, our most sincerely apologies and hope your next stay with us will be 100% satisfactory as it was your first time. Many thanks and Kind Regards Sonia Marzo - Direktor