Hotel in die Jahre gekommen. Zimmer renovierungsbedürftig. Essen okay. Service absolut ausbaufähig!! Waren schon öfters in Ägypten und das war leider das schlechteste hotel obwohl es potenzial hätte. Am Abend unglaublich laut durch Animation usw (wir sind absolut nicht empfindlich).
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- Strand
Dear Ms. Anna, Thank you very much for taken the time to share your comments in regards to your recent stay with us at Jaz Casa Del Mar Resort. The service provided to our guests is the primary concern and it would certainly appear that there was a breakdown in the high standards that we endeavor to maintain at the Jaz Casa Del Mar beach and at all Jaz hotels and resorts. Please be assured that we are most grateful to you for having taken the time to bring this matter to our attention, as through constructive criticism such as yours that we are able to monitor our hotel operations more closely and take corrective action when necessary. We share your comments with all department concerned, corrective action will be taken and more training to all staff to meet the guest expectations. We will strive to maintain and improve our standard. The entire team would be delighted to welcome you back to our Jaz Casa Del Mar Resort. Best Regards Hotel Management
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