Iberotel Casa Del Mar Resort

Dear Mr. Pacher, Thank you very much for taking the time to write a review with the feedback on your flight layover here with us at Jaz Casa Del Mar Resort. The service provided to our guests is the primary concern and it would certainly appear that there was a breakdown in the high standards that we endeavor to maintain at our hotel. Please be assured that we are most grateful to you for having taken the time to bring this matter to our attention, as through constructive criticism such as yours that we are able to monitor our hotel operations more closely and take corrective action when necessary. Kindly be informed that we already discussed your comments with our Housekeeping Manager, and we can assure you that he is personally looking into the matter of the cleanliness and condition of the rooms. Please note that Jaz Casa Del Mar Resort hotel located on the second line in the center of the Hurghada, unfortunately, unfortunately we aren’t responsible for any governmental construction around the hotel. We would like to ensure you that all the comments have been noted and discussed with responsible department heads in order to focus on our shortcomings, to correct this to our best ability. Once again, Mr. Pacher, thank you so much for your comments and we are looking forward to welcome you and your family here again at Jaz Casa Del Mar Resort. With best regards, Hotel Management