Iberotel Casa Del Mar Resort

Dear Mr. Pongrajter and Mrs. Herforth, Thank you for taking the time to write a review with the feedback on your flight layover here with us at Jaz Casa Del Mar Resort. We were delighted to read your comments in which you praise the efficiency of teamwork and an excellent hospitality of hotel’s staff. We would like to apologize for any inconvenience which you might have experienced during your stay. The service provided to our guests is the primary concern and it would certainly appear that there was a breakdown in the high standards that we endeavor to maintain at the Jaz Casa Del Mar Resort and at all Jaz hotels and resorts. Please kindly be informed that WI-FI is available all over public territory and lobby, Due to the hotel regulations, guests of Resort hotel are having designated beach with sun loungers and all-around drinking service and ice-cream available. Kindly note that our Food & Beverage team is basically concerned about any special food requests or allergies from our valued guests, food tags with allergies sings are available for all meals in Main restaurant, as well as we are pleased to arrange any kind of special food upon guest’s request. Please be assured that we are most grateful to you for having taken the time to bring this matter to our attention, as through constructive criticism such as yours we are able to monitor our hotel operations more closely and take corrective action when necessary. Mr. Pongrajter and Mrs. Herforth, once again, thank you very much for your constructive feedback and we are looking forward to welcome you back to the Jaz Casa Del Mar again in the near future.