JAZ Aquamarine Resort

Dear Guest, Thank you for choosing Jaz Aquamarine to spend your holiday. My team and I would also like to thank you for your critical and valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are disappointed that on this occasion we failed to achieve this for you. Kindly be informed, that we have investigated your accusation against our animation team. We would like to note that the hotel does not have a club on site. The animation team offers the possibility for our highly valued guests to visit one of Hurghada’s clubs on specific evenings. On these occasions the animation team is accompanying the guests to ensure their safety, from the moment they leave the hotel, till the moment they arrive back to the premises. This service is for extra charge, including the cost of the entrance fee of the club and the transportation. As you may know and also mention in your comment, there are many clubs, even in Europe, where there are fees to be paid upon entrance. Our animation team is offering the visitation of a club where there is an entrance fee to be paid. Therefore, that fact that your kind self needed to pay when entering the club, is the standard price of the entrance of the club and is obligatory to be paid by everyone. Additionally, we kindly ask you to contact us with further details of other issues affecting the scoring so we may investigate further to enhance future guest's stay. Best Regards Mohamed Wafa Hurghada Area Manager