Jaz Bluemarine

Dear Guest, Thank you for choosing Jaz Bluemarine to spend your holiday. My team and I would also like to thank you for your critical and valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are disappointed that on this occasion we failed to achieve this for you. However, we would like to thank you for your positive comments about our house keeping staff and the desserts. We are very surprised about your comments about our staff, as we continuously receive praise and excellent scores regarding the staff, with very good comments about their friendliness and professionalism. Furthermore, most of our guests regularly praise our service as very good and special. This also means that our guests always deserve nothing less than a friendly and positive attitude, and under all circumstances, not with just tipping. This is something that is the core of our hotel operation and that we continuously work on improving by trainings in daily operations. We are wondering if you reported any of the above mentioned incidents to the hotel management, as we could have taken immediate action in spot. Nevertheless, we have forwarded your comments to the relevant department for their perusal and action where deem needed. With regards to your comments about the food, we are sorry that this was not to your taste but we are catering for a number of different nationalities each with their own tastes and expectations and the majority of our guests are more than happy with the food provided. However, if you are unable to find something to suit then our chefs are more than happy to prepare something especially for you. Nevertheless, our chefs are constantly reviewing and updating our menus so perhaps on a return visit you may find it more to your own liking. We hope to have the pleasure to welcome you back again in the future, so we may provide you with a perfect holiday experience. Best Regards Mohamed Wafa Hurghada Area Manager