Jaz Bluemarine

Dear Guest, Thank you for choosing Jaz Bluemarine to spend your holiday. My team and I would also like to thank you for your valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are very pleased that you enjoyed your stay here with us. We would also like to thank you for your positive comments about our hotel, food and facilities. With regards to your comments about our rooms, we would like to highlight that the hotel is in full operation 365 days a year and updates are subject to an ongoing process, when and as needed, for example with grouting, upholstery renovations, polishing works, paintings etc. Although we have not been closed for full renovations, we do our best to keep our rooms at a good standard, which is acknowledged by most of our guests praising the high standards of our rooms keeping in consideration that the hotel has opened in 2009. Nevertheless, we will be looking further into your kind suggestions, as we always thrive to improve ourselves in all aspects of the hotel. Nevertheless, your comments have been forwarded to the relevant departments for their perusal. We would like to advise that hygiene is the number one priority to us and we have a clear and precise action plan to ensure that high levels are met. Everything to do with health and safety is monitored by a leading UK health and safety advisor named Crystal who carry out audits on everything relating to your safety including food and drink (checked items include delivery, storage, preparation, cooking, presentation, all machinery used, as well as samples of the food and drink). We have the documentation to prove that our hotel is operating in a safe and hygienic way as we always score in the extremely high level. In addition, we have our in-house Hygiene Coordinator who is checking the running of all areas on a daily basis, plus a monthly visit from our company Regional Hygiene Manager. Furthermore. we have audits from our Tour Companies in which we must achieve high scores to prove that our hygiene levels (including food, water, safety) are following the International standard. In fact we are so confident of our high levels of hygiene that, when guests are reporting illness, we offer them a free stool analysis at the local hospital in order that everyone can be assured that the sickness is just the usual result of too much sun, change of temperature, change of food, change of cooking style, overeating, over-drinking, shocking the stomach with ice-cold drinks, mixing the wrong type of foods together, change of diet, etc, etc. Obviously the personal tolerance of an individual plays a large part in their well-being, especially during the hot summer months when day temperatures exceed 35+ degrees, at the moment also with unusual high humidity. We hope to have the pleasure to welcome you back again in the future. Best Regards Mohamed Wafa Hurghada Area Manager