Jaz Bluemarine

Dear Guest, Thank you for choosing Jaz Bluemarine to spend your holiday. My team and I would also like to thank you for your critical and valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest and are disappointed that on this occasion we failed to achieve this for you. With regards to your comments about cleanliness of the room, we would like to note that, all rooms are checked before arrival by the House Keeping staff and House Keeping Supervisor and been cleaned daily or upon your request. Moreover, we would like to highlight that our House Keeping team is in operation 24/7 on the resort’s premises, and available to investigate, check and fix the arising issues, if reported. Regarding your comment about the pools, please note that the swimming pools have a rigid cleaning and testing program and are again tested by Cristal. There are also pool emergency procedures in place. We would advise that the pools are closed at sunset for treatment each day and checked daily by our Engineering Department each morning at 08:00, and then again at 12:00 midday and 16:00. With regards to your comments about the food, we are sorry that this was not to your taste, but we are catering for a number of different nationalities each with their own tastes and expectations and the majority of our guests are more than happy with the food provided. However, if you are unable to find something to suit then our chefs are more than happy to prepare something especially for you. Nevertheless, our chefs are constantly reviewing and updating our menus so perhaps on a return visit you may find it more to your own liking. Kindly be informed that we do advertise that the main restaurants, bars, pool bars and beach bar are self-service although our waiters are more than happy to provide drinks for you, time permitting. However, their top priority, especially in the main restaurants is to clear and reset the tables. This information is well documented on online platforms, on travelers’ brochures and stated on the hotel information what each and every guest receives upon arrival. We are unsure of what you mean by the “restaurant is reserved for regular guests”. If you mean the a la carte restaurants, please be informed that all of our a la cartes need to be reserved in advance by all of our guests. The reservations to the restaurants are based on their availability and need to be done 1 or 2 days in advance, taken into consideration of the hotel’s occupancy as well. Lastly, we would also like to highlight that you were contacted by the Guest Relation team on two different occasions, and you did not raise any of the above mentioned issues with them, therefore we believed, that you are satisfied with everything. Best regards, Mohamed Wafa Hurghada Area Manager