Aus DeutschlandDie Unterkunft war gut. Beinahe alles entsprechend dem Online Angaben. Leider hatten wir Probleme mit der Aircon in der Junior Suite. Lekkage. Das Notfallteam war super. Der Service über Tag ehr mäßig. Nach den Arbeiten hinterließ dieser das Bad dreckig. Sogar einige unserer Privatgegenstände wurden verschmutzt was ärgerlich ist!
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- Sonstiges
| Infos zur Reise | |
|---|---|
| Verreist als: | Paar |
| Dauer: | 1 Woche im September 2024 |
| Reisegrund: | Sonstige |
| Infos zum Bewerter | |
|---|---|
| Vorname: | Andre Gor. |
| Alter: | 51-55 |
| Bewertungen: | 1 |
Dear Andre Gor. Kalimera from Rhodos & "Your Kresten Royal Euphoria Team". Thank you for taking the time to share your experience with us. We’re glad to hear that overall, the accommodation met your expectations and that our emergency team was able to assist you promptly. However, we sincerely apologize for the inconvenience you experienced with the air conditioning and the service that followed. This is certainly not the standard we strive for, and we’re sorry that the cleanliness of your suite was compromised. We understand how frustrating it must have been to find your bathroom and personal items in that condition, and we will address this with our team to ensure it doesn’t happen again. Your feedback is invaluable to us as we continuously work to improve our services. We hope to have the opportunity to welcome you back and provide you with a seamless experience. have a nice weekend & greetings from Rhodos.
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