Wir sind als Familie gereist mit 3 Kindern und das die letzten 30 Jahren. Das Hotel liegt super gelegen. Mängel: schlechter Service, Zimmer wurden teilweise nicht sauber gemacht, schlechte Laune an der Rezeption nachdem wir höfflich gefragt haben wann wir abgeholt werden. Des Weiteren keine Reaktion auf unsere Anfrage bzgl. Bademäntel. Ein durcheinander im Frühstücksraum. 5 Sterne Haus angeblich. Keine Weiterempfehlung.
Beliebte Aktivitäten
- Strand
| Infos zur Reise | |
|---|---|
| Verreist als: | Familie |
| Dauer: | 2 Wochen im Januar 2026 |
| Reisegrund: | Strand |
| Infos zum Bewerter | |
|---|---|
| Vorname: | Anouar |
| Alter: | 41-45 |
| Bewertungen: | 1 |
Dear Mr. Anour, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize that your stay did not fully met your expectations and for the multiple issues you experienced, which fell far below the high standards we strive to maintain. It is disappointing to hear that your room was not properly cleaned, your requests for bathrobes were not addressed and that our reception team did not respond in a professional and courteous manner you rightly expect. Please be assured that your comments have been shared with all relevant departments, and immediate steps are being taken to review and improve our services and food & beverage operations. Guest satisfaction is our top priority, and we deeply regret that we did not provide the seamless experience you deserved. We hope to have the opportunity to restore your confidence in our hotel and provide a much-improved experience in the future. Best regards, Sherif Madkour General Manager
