Mercure Dubai Barsha Heights Hotel Suites & Apartments

Dear Ms. Lena, We greatly appreciate the time you spent reviewing your recent experience in our hotel. I would like to sincerely apologize to you for not meeting your expectations with reference to the challenges you have faced during your stay with us. We strive to make each stay as pleasant and memorable as possible, and I sincerely regret we fell short of our goal. We take all our valued guests’ feedback seriously and as part of our commitment to provide quality service we will take the necessary steps to improve and ensure we meet the service standards for all our valuable guests like yourself. Once again, we’re genuinely sorry for your experience, and we hope to have the opportunity of hosting you again and ensure a seamless and enjoyable experience. Sincerely, Mohamed Elatik Rooms Division Manager