Mercure Gold Hotel Al Mina Road Dubai

Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay at Mercure Gold Hotel. We deeply regret that your experience did not meet your expectations, particularly concerning the noise disturbances, room conditions, and bathroom facilities. We acknowledge that noise from our nightclub has been a recurring concern for some guests. In response, we are exploring options to better soundproof rooms and adjust event schedules to minimize disturbances during late hours.​ Regarding the condition of our facilities, we are committed to maintaining and upgrading our amenities. Your observations about the bathroom facilities and room maintenance have been forwarded to our housekeeping and maintenance teams for immediate attention.​ We also understand that the check-in process was not as efficient as it should have been. We are reviewing our procedures to ensure a smoother and faster check-in experience for all guests.​ Your feedback is invaluable, and we are taking steps to address each of your concerns. We hope you will consider giving us another opportunity to provide you with a more comfortable and enjoyable stay in the future.​ Best regards, Chris Fourment General Manager