Mitsis Faliraki

Dear Guest, thank you for sharing your personal experience regarding your recent stay with us! We are disappointed to see this low rating and to realize that we did not lift up to your personal expectations and we apologize for any potential inconvenience caused. Moreover, we are sad that other positive mentioned aspects did not lead to a higher rating. Regarding the room, we would like to mention that our hotel was renovated in 2011. Every year, repairing and constructions are done to keep the hotel in best condition and if something comes to our attention, we are here to assist our guests anytime they wish. Concerning the room sizes, kindly note that all our room sizes are mentioned on our official website. This applies in order to avoid any misunderstanding and to emphasize the size of each room type. Furthermore, we are sad to read that our dining options did not meet your expectations in all areas. We are passionate about offering you rich culinary experiences in the all-inclusive and à la carte restaurants of our hotels & resorts, inspired by the Greek and international cuisine. We would like to mention that our chef is always available and would have been more than happy to prepare tailor-made dishes for you upon your wish. Furthermore, we regret that you did not mention your concerns to our Front Office. We always seek to arrange further table reservations in our a la carte restaurants, as you enjoyed the ones that you have visited. Our team is more than happy that you shared your concerns with us because this is our best tool to evolve and provide better services day by day. We want to continue being pioneers at Greek hospitality and your feedback is very helpful for us. While we cannot change your past experience, we hope that you will give us another opportunity to restore your confidence in our hotel. Kind regards, Mitsis Faliraki Team