Mitsis Faliraki

Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not fully meet your expectations, particularly regarding the room assignment and the discomfort you experienced during your stay. While we always strive to honor all room preferences, availability can occasionally limit our ability to do so, and we regret any inconvenience this may have caused. Please allow us to reassure you that the health, safety, and well-being of our guests is our highest priority. Our hotel operates under strict food safety and hygiene protocols, certified by the internationally recognized ISO 22000 standard. Regular inspections are carried out by independent laboratories, and we are pleased to confirm that all food and water samples tested during the period of your stay returned excellent results. Nonetheless, we take every guest concern seriously. Your feedback has been shared with our Management and Health & Safety teams to ensure continued diligence and improvement where needed. We sincerely hope that you, or anyone affected, has now made a full recovery. Should you choose to visit us again, we would be delighted to welcome you back and ensure a truly enjoyable experience. Kind regards, Mitsis Faliraki Team