Mitsis Faliraki

Dear Karin and Stephan, thank you for taking the time to share your personal experience with us! We are sad to see your low rating and to realize that we were not able to lift up to your personal expectations. We take all feedback very seriously and we would like to apologize for any inconvenience caused. Regarding the room, we would like to mention that our hotel was renovated in 2011. Every year, repairing and constructions are done to keep the hotel in best condition and if something comes to our attention, we are here to assist our guests anytime they wish. Moreover, we do regret that you did not mention your concerns of a room in a different location to our reception desk. My colleagues would have been more than happy to show you a room in a different location, as we understand that each guests has different needs. Additionally, we would like to point out that all our guests are welcome in our hotel. This philosophy applies for all travelers of all ages and we always do our utmost best to address our services and facilities to all wishes and needs. This aspect is reflected in the scores that we receive from previous guests of all ages, same for families and for couples. Furthermore, we are sad to read that our dining options did not meet your expectations in all areas. We are passionate about offering you rich culinary experiences in the all-inclusive and à la carte restaurants of our hotels & resorts, inspired by the Greek and international cuisine. We would like to mention that our chef is always available and would have been more than happy to prepare tailor-made dishes for you upon your wish. Furthermore, we regret that you did not mention your concerns to our Front Office. We always seek to arrange further table reservations in our a la carte restaurants, as we have seen that you did not try all our options, but enjoyed the ones that you have tried. Our team is more than happy that you shared your concerns with us because this is our best tool to evolve and provide better services day by day. We want to continue being pioneers at Greek hospitality and your feedback is very helpful for us. Stay assured that we will share your constructive comments with our team in order to improve our services more and more. Kind regards, Mitsis Faliraki Team