Mitsis Faliraki

Dear Irmgard, Thank you for sharing your feedback. We are very sorry to hear that your recent stay did not meet your expectations. We also value your constructive feedback on the areas you felt fell short of a 5-star experience. Your comments regarding cleanliness and service have been carefully noted and will be taken into consideration for future improvements. Regarding your comments about illness during your stay, we are very sorry to hear that several members of your family were unwell. We understand how upsetting and stressful it is to deal with health issues while on holiday, and we genuinely regret that this impacted your experience. We would like to clarify that our hotel operates under strict food safety and hygiene procedures, certified under the international ISO 22000 standard. We conduct regular inspections by independent laboratories, and the most recent tests performed just days before and during the dates of your stay confirmed excellent results across all food and water systems. Additionally, as advised by the external medical professionals we collaborate with, several cases reported in the wider Rhodes area during that period have been attributed to a seasonal flu-like virus, rather than anything linked directly to hotel operations. In line with professional health standards, any conclusion regarding food-related illness must be based on confirmed medical diagnostics, such as stool or blood samples, rather than assumptions. As always, the health, safety, and wellbeing of our guests remain our top priority. We provided the option to call a doctor and offer assistance whenever needed, and we are relieved to hear that your family recovered with the help of local medication. We hope to have the opportunity to welcome you back in the future to provide a more positive and enjoyable experience. Kind regards, Mitsis Faliraki Team