Mitsis Faliraki

Dear Sandra, Thank you for taking the time to share your feedback regarding your recent stay with us! We are disappointed to receive a low rating and regret that we were unable to meet your expectations. Please accept our sincere apologies for any inconvenience caused. Regarding the room noise, we take such concerns seriously and will address them with our team to enhance the overall experience for all our guests. We are committed to providing a pleasant and relaxing environment, and your observations will assist us in refining our approach. Our team is always available to assist you with any issues you may encounter. As regards the room size, we regret that it did not meet your expectations. To help avoid misunderstandings, we provide detailed room descriptions on our official website and share this information with all our travel agencies. This ensures transparency, particularly concerning room size. Similarly, regarding pool temperature, we do clearly indicate that our pools are not heated. Concerning our dining options, we are committed to offering diverse culinary experiences inspired by Greek and international cuisine, both in our all-inclusive and à la carte restaurants. We strive to provide variety, which is why we implement different buffet theme nights following a 14-day schedule to avoid repetition. We also regret that you did not mention your concerns about the food during your stay. Had we known, our chef would have been more than happy to prepare custom dishes for you, or we could have assisted in arranging reservations at our à la carte restaurants to enhance your dining experience. Thank you once again for your feedback, as it helps us improve and provide better experiences for all our guests. Kind regards, Mitsis Faliraki Team