Mitsis Rodos Village

Dear Magdalena & Wojciech, Thank you for taking the time to share your detailed feedback about your recent stay with us. We're delighted to hear that you found the food delicious and enjoyed the pools, entertainment, and other amenities we offer. It's always wonderful to know that our guests have had a memorable experience in these aspects of their stay. Regarding the location, we regret any inconvenience caused by the hotel not being directly on the sea. We understand the importance of proximity to the beach for many of our guests and apologize for any disappointment this may have caused. We greatly appreciate your kind words about our bartender and staff. Providing friendly and attentive service is a top priority for us, and we are thrilled that our team members made a positive impression during your visit. However, we are truly sorry for the lapses you experienced with the special arrangements you requested. It is unacceptable that the flowers and cake you ordered did not arrive until 7pm despite being promised for 10am. We understand the significance of such details in creating special moments and deeply apologize for this oversight. We have addressed this with our team to ensure it does not happen again. Similarly, the failure to receive the snack box upon departure is regrettable. Please rest assured that we are reviewing our procedures to prevent any recurrence of this issue in the future. Your recommendation means a lot to us, and despite the challenges you encountered, we are grateful for your overall positive rating. We value your feedback as it helps us to continually improve and provide the best possible experience for our guests. We hope to have the opportunity to welcome you back for another stay, where we can exceed your expectations in every way. Yours Sincerely Mitsis Rodos Village