Aus DeutschlandAuf allen Sitzgelegenheiten waren die Kissen und Sitzpolster schmutzig und mit Flecken. Verständigung in Englisch zum Teil schlecht, auf Deutsch kaum möglich. Personal überwiegend freundlich, 2 oder 3 Mitarbeiter waren sehr unfreundlich. Nicht genug Trinkgläser, abends oft in Pappbecher. Gleiche Cocktail schmeckten jeden Tag anderes, Tische wurden nicht abgewaschen. Viele Liegen am Strand defekt, Liegen am Pool den ganzen Tag besetzt obwohl keiner drauf lag, Personal kümmert dies nicht, Dress Code wurden nicht eingehalten, wurde nicht von Hotel Personal gerügt. Reservierung in Themen Restaurant kaum möglich, da ausgebucht und Massenabfertigung (lieblos). Im Main Restaurant war das Essen immer lecker und frisch
Beliebte Aktivitäten
- Strand
| Infos zur Reise | |
|---|---|
| Verreist als: | Familie |
| Dauer: | 1 Woche im September 2023 |
| Reisegrund: | Strand |
| Infos zum Bewerter | |
|---|---|
| Vorname: | Kiwi |
| Alter: | 61-65 |
| Bewertungen: | 3 |
Dear Kiwi, Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointments you experienced during your stay. We take all guest comments seriously, as they provide valuable insights into areas where we can improve our services. We deeply regret to hear about the cleanliness issues you encountered, particularly with the cushions and seat cushions. We understand the importance of a clean and comfortable environment, and we will address this with our housekeeping team to ensure such oversights are rectified. We also appreciate your feedback regarding communication challenges. Our team strives to provide a welcoming atmosphere, and we will make efforts to improve both English and German communication skills among our staff. The behavior of a few unfriendly employees is certainly not in line with our standards of service. We will address this matter with our team to ensure that all guests are treated with the utmost courtesy and respect. Regarding the availability of drinking glasses and the inconsistency of cocktails, we are sorry for any inconvenience caused. We will review our inventory and training procedures to ensure a more consistent and enjoyable experience for our guests. The issues you mentioned with broken beach loungers, improper use of pool loungers, and the lack of staff intervention in enforcing the dress code are concerning. We will investigate and take the necessary steps to address these issues promptly. We apologize for the challenges you faced with reservations in themed restaurants. We will evaluate our booking procedures to enhance the overall dining experience for our guests. On a positive note, we are pleased to hear that you enjoyed the food in the main restaurant. Our culinary team works hard to deliver delicious and fresh meals, and we are delighted that this aspect of your stay met your expectations. Once again, we appreciate your honest feedback, and we hope you will consider giving us another opportunity to provide you with a more enjoyable experience in the future. Yours Sincerely Mitsis Rodos Village
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