Mövenpick Hotel and Apartments Bur Dubai

Dear Guest, Firstly I would like to offer you my sincere apologies on behalf of myself and the whole team for the incidents that you have itemized and that have impacted the quality of your stay with us. As discussed I have gone thoroughly through your points on the areas of improvement that we need to make to improve the guest experience in our hotel. I can assure you that I and the rest of the Management team have taken your points on board and they will be addressed at once with the applicable teams. Hopefully in the future I will have the opportunity to show you the positive changes made thanks to your honest feedback and customer service points. Again please accept my sincere apologies for the shortcomings during your stay and I do hope to have the opportunity to meet you in the near future. Sincerely, Damir Kartal General Manager