Mövenpick Hotel and Apartments Bur Dubai

Dear Guest, Thank you for taking the time to share your feedback with us. While we’re pleased to hear that you found the Executive Lounge, our food offerings, and the cleanliness of your room satisfactory, we sincerely regret that your overall experience was impacted by noise disturbances during your stay. Please accept our genuine apologies for the inconvenience caused by the late-night noise and for the way your concern was handled. Your comfort is extremely important to us, and it’s clear we fell short of the level of service and rest you should expect. We are actively reviewing our noise-control measures and addressing the manner in which concerns are communicated, to ensure that situations like this are handled with greater care and urgency. We also appreciate your comments regarding our location and amenities, as they help us identify areas where we can improve. If you would consider giving us another opportunity, we would be grateful for the chance to provide you with a far more restful and enjoyable stay. Please feel free to contact us directly before your next visit so we may personally assist with your arrangements. Regards, Damir Kartal Cluster General Manager