Mövenpick Hotel and Apartments Bur Dubai

Dear Valued Guest, Thank you for taking the time to share your experience with us. We're very glad to hear that you found many aspects of your stay enjoyable, including the overall quality of the hotel. That said, we are truly sorry to learn about the incident you encountered in the pub. Please know that this is far from the standard we strive to uphold, and we take matters of cleanliness and hygiene extremely seriously. Upon receiving your feedback, we immediately conducted a thorough inspection and brought in professional pest control services to ensure that the issue was promptly addressed and fully resolved. We understand how unsettling that must have been, and we appreciate you bringing it to our attention. Your feedback helps us maintain and improve the quality of our guest experience, and we hope you'll consider giving us another chance in the future. Sincerely, Damir Kartal Cluster General Manager