Oaks Ibn Battuta Gate Dubai

Dear Gerd und Liselotte, Thank you for sharing your feedback with us. We truly value your insights as they help us continuously improve our services. We apologize for any inconvenience caused by the condition of the hotel. We understand the importance of maintaining a fresh and updated environment for our guests and we'll certainly take your comments into consideration as we plan for future renovations. We're glad to hear that you found our reception team to be friendly and competent. Providing excellent service is a priority for us and it's always rewarding to hear when our efforts are appreciated. We're sorry to hear about the unpleasant smell in your room. Our team works hard to ensure that all guest accommodations are clean and comfortable and we're pleased that our staff addressed your concern promptly and provided you with excellent service. It's great to know that you enjoyed the breakfast and the amenities, including our large heated swimming pool. Thank you once again for your feedback. We hope to have the opportunity to welcome you back for an improved experience in the future. Warm regards, Oaks Management