ONATTI Beach Resort - Marsa Alam

Dear Ms. Ursula, We remember your case very well. You arrived to our hotel as a single guest, and immediately became friends with Ms. Jana (who also wrote us a one star review), and both of you, encouraged the other guests in house to write negative reviews on the online platforms. Both of you blackmailed us to receive free services during all of your stay. You received free room upgrades and free fruit and mango baskets. When you asked again for a free upgrade to a sea view suite and we refused and sent an email to your travel agencies asking them to change for you the hotel. You cursed all the staff including the owner himself, who was available there at the moment. Always dissatisfied, broke plates in the restaurant. Both of you were not normal guests who wanted to enjoy a peaceful vacation. You begged us to stay at the hotel after we requested an hotel change for both of you. On the other hand, the hotel is meant to look old to portray the old nubian culture. You can always check the pictures from our website and social media channels before booking the hotel. We tried our best to satisfy you during your stay but nothing seemed to satisfy you. Best Regards, ONATTI Beach Resort Management Team