Oriental Residence Bangkok

Dear Adrian, Thank you very much for sharing your feedback regarding your recent stay at Oriental Residence during your visit to Bangkok. We truly appreciate your detailed review and your positive evaluation of many aspects of our hotel. We are delighted to know that you found our location convenient for sightseeing and shopping, and that you appreciated the complimentary shuttle service to the BTS station. It is also pleasing to hear that our facilities, cleanliness, room comfort, and overall standards met your expectations of an international luxury hotel, as well as the convenience of complimentary Wi-Fi. At the same time, we sincerely regret the inconvenience you experienced with the delayed delivery of your shaving kit. Please accept our apologies for this shortcoming in service. Your comment regarding complaints handling is taken very seriously, and we will address this internally to ensure that such requests are handled more efficiently and promptly in the future. Thank you once again for choosing to stay with us as a couple while enjoying Bangkok’s cultural experiences and nightlife. We value your feedback greatly and hope to have the pleasure of welcoming you back for a flawless stay on your next visit. Best regards, Wasan S. ( Tar ) Guest Experience Manager & Quality