Oriental Residence Bangkok

Dear Floม Thank you very much for taking the time to share your candid feedback regarding your recent stay with us. We truly appreciate your openness, as it allows us to identify areas where we can further improve. We are pleased to hear that you valued our quiet location surrounded by greenery and embassies, which many guests appreciate as a peaceful retreat within the city. However, we are genuinely sorry to learn that your suite did not meet your expectations and that you experienced cleanliness issues in the bathroom. Please accept our sincere apologies, as this is certainly not in line with our five-star standards. We also regret that our breakfast offering and overall service fell short of what you expected. Your comments have been shared with our Housekeeping, Culinary, and Management teams for immediate review and corrective action to ensure higher consistency and quality. Thank you for your honest assessment and for sharing your perspective regarding value and alternatives in Bangkok. While we regret that your experience did not fully satisfy you, we hope you might consider giving us another opportunity in the future to provide you with a more refined and memorable stay. Best regards, Wasan S. ( Tar ) Guest Experience Manager & Quality