Panorama Bungalows Resort El Gouna

Dear our respected customers, Best greetings from panorama Bungalows Resort El Gouna Thank you for your review, we hope that you appreciated what we did with you to make you satisfied as small things after check in and we handled and changed the room Regarding the air condition of the room it was working but was on 24 degree so it was not a reason to make a complaint We respect all details in your review but it is unfair as you arrived in the evening and changed the hotel in the morning so you decided and the time was not enough to evaluate a complete hotel with different facilities as many criteria you did not evaluate as the fantastic location of our hotel and the friendly service of our team, we offered for them a fair compensation but they do not like, so we respect them Regarding the food safety and hygiene we did not get any complaint or illness as our hotel is certificated by a professional company in the food safety and hygiene and we keep the standard as well Regarding cleanliness please not that the hotel is fully booked and we clean the areas every day at many times We ask our respected guests what is the expected size of the room and the bathroom to satisfy you as the size of our rooms is the largest rooms in El Gouna and they got a bath room equipped with toilet, basin, shower and bathtub and a free space for movement, as they evaluated the room size by4/6 stars and the bathroom with 3/6 stars We would like to inform our respected guests that they can contact our hotel to handle their request during the stay better than complain to the travel agent as they come to enjoy and we have a complete staff to serve them The guest informed that they paid a very expensive rate for the travel agent and expected a luxury hotel so from the first time they are looking for complains as we offer a quality equal our prices and sometimes more but they paid a lot to the agent We hope that our esteemed guests can understand the situation Best regards