Pickalbatros Oasis Hotel - Port Ghalib

Dear Aurel, Many Thanks for taking the time to complete a Holidaycheck review about your stay at Port Ghalib Resort. Guest feedback is important to the hotel as it allows us to further understand where we are performing to an excellent standard and areas we can look to further improve. All of the comments you raised in your review have been shared with the management team and I would like to take the time to offer the following feedback. Please note that all guest rooms are provided with a 1.5 litre bottle of water on arrival which is replenished daily. This service is as per contract and brochure. Additional bottles of water are against a charge, however water is readily available by the cup from the many water dispensers located around the hotel outlets. Kindly note that the bathroom door is the style of the room, in all hotel rooms the doors are the same. There are few shops located near the main restaurant and they offer guests of the hotel their goods. Please note that our team of Chefs are consistently checking and replenishing serving dishes as required for the duration of the meal, furthermore the hotel works with a 7 day rolling menu providing varying International theme dishes and several live cooking stations (pizza, pasta, BBQ grill, salad station) are also available supplementary to the main buffet dishes. The menu includes 5 varieties of fresh fruit available daily and the buffet is always offering a vegetable dish at both lunch and dinner. Kindly note that at this time (May-June) there were a lot of sand flies all over the Egypt and the hotel made every day spray at the beach and gardens to decrease the flies. Please note the there is Animation team for different activities at the pool and at the beach. The Tour leaders are diving center at the beach are offering the guests different trips. I am sorry to read that you were not completely satisfied with some points of your stay. These comments have been taken on board by our Manager who will consider all comments for future guests. I hope the above goes some way to answering the points you raised in your review and if we can be of an further assistance in this mater then please don’t hesitate to contact the hotel directly. Regards Port Ghalib Resort Team