Radisson Blu Hotel Cairo Heliopolis

Dear Mr. Günter, Thank you very much for your comments in regards to your recent stay with us. The service provided to our guests is our main concern and it would certainly appear that there was a shortfall in the high standards that we endeavor to maintain at our Hotel and at all Radisson Hotels. Please be informed that I personally have spoken to the concerned Department Heads and clearly expressed my thoughts in regards to your constructive comments and have taken actions in several areas that you have pointed out. Regarding the inappropriate services provided by some of our colleagues, please be sure that such defects will disappear in a very short time as the hotel already started an intensive training program for all colleagues on the hospitality standards and how to satisfy our valued guests and handle their requirements in the most proper way. Regarding the maintenance issues you found in the room; especially in the bathroom .., I assure to you that you will notice the difference on your next visit as the hotel is started already a comprehensive renovation plan for all rooms to enhance the room level and to cover such maintenance issues as well. Please be be sure that our brand main goal is YOUR 100% satisfaction guarantee and we are genuinely care that our dearest guests enjoy our excellent services extended to all of them which certainly reflect our product’s efficiency. Once again our apologies and we look forward to providing a far better experience for you during your next visit. Thank you very much for your constructive feed-back and I look forward to welcoming you back to the Radisson BLU Hotel, Cairo Heliopolis Sincerely yours, Yousry Ali General Manager