Ramada Hotel and Suites by Wyndham Dubai JBR

Dear Jessica, Thank you for your candid and detailed feedback regarding your recent stay with us. Please accept our most sincere apologies for the numerous disappointments you and your family experienced, particularly with the all-inclusive package, the extended check-in wait, and the condition of our facilities. We understand that your trip did not meet your expectations, and for that, we are truly sorry. Regards to your report of a six-hour check-in wait, hotel check in time is 3 p.m. We understand the frustration this caused after a long journey. The room was not ready before 3 pm as the hotel was fully booked in the previous day. Normally we are pretty flexible for early check in if the rooms are available. We regret that misinformation from your tour operator further compounded this issue and has led to such a poor first impression. We are very concerned to hear about your experience with the all-inclusive package and the service in our restaurant. The details you provided about the limited beverage service and the food quality are being investigated with the highest priority by our management and culinary teams. We pride ourselves on providing a high-quality and varied dining experience, and it is clear we failed to deliver on this promise. We will take your specific comments about the food selection and quality into serious consideration for our menu planning. Your comments on the cleanliness of the rooms are also taken very seriously. We have immediately followed up with our housekeeping department to ensure that our standards are being met and that our team is retrained on proper cleaning protocols. We value your patronage and would like to find a way to resolve these issues for you directly. We would appreciate the opportunity to speak with you personally to better understand the specifics of your booking and your stay. Please contact us directly at [Phone Number] or [Email Address]. We regret that we could not provide you with the vacation experience you deserved and hope to regain your trust in the future. Sincerely, Hsu Myat Kyaw Guest Experience Manager